Privacy Policy

Who we are

Dimeapps is an independent software studio based in British Columbia, Canada. It makes Vizalyze, Scoobs Live and CDDG. This policy covers dimeapps.com and the account, billing and support information we handle for all of our apps. Some apps publish additional, product-specific details, linked below.

What we collect

Contact and support: when you use the contact form or email us, we receive your name, email address and message, and use them only to reply.

Accounts: when you create an account in one of our apps, we store your email address and the plan or licence you hold, so we can sign you in and provide what you paid for.

Payments: purchases are processed by Stripe. We receive the payment status, amount, plan and the email on the order. We never see or store your full card number.

Website analytics: dimeapps.com uses Google Analytics to count visits and see which pages and links are used. It records things like pages viewed, approximate location and device type, not your name.

What we do not do

We do not sell your personal information, and we do not share it with advertisers.

Service providers we use

We rely on a small number of providers to run our services: Stripe (payments), Vercel (website hosting), Supabase (accounts and licensing), Brevo (account and support emails), and Google Analytics (website analytics). They process data on our behalf under their own security and privacy terms, and some of them store data outside Canada, including in the United States.

App-specific details

Vizalyze is a local-first desktop app: your measurement files stay on your computer unless you choose a cloud feature. The Vizalyze privacy page explains exactly what cloud sync, report sharing and AI features send.

Scoobs Live and CDDG handle account, billing and support information as described on this page.

How we protect it

Our websites and app services are served only over encrypted HTTPS connections. Card details are entered on Stripe's own payment pages and never reach our servers. Account and licence data is held with our hosting providers with access restricted to the people who run Dimeapps, and passwords are stored by our authentication provider as salted hashes, never in plain text.

No system is perfectly secure; if we ever learn of a breach that affects your personal information, we will tell you and the relevant authorities as the law requires.

How long we keep it

We keep account information while your account is active, and billing records for as long as tax and accounting rules require. Support emails are kept while they are useful for helping you, then deleted.

Your choices and rights

You can ask to see, correct or delete the personal information we hold about you, or close your account, by emailing support@dimeapps.com. We will respond within 30 days. You can block Google Analytics with your browser's privacy settings or an extension.

Changes

If we change this policy, we will update the date below and, for significant changes, tell account holders by email or in the app.